Shipping & Delivery Policy
Thank you for choosing Mulla Mall! We aim to provide you with a seamless shopping experience, including clear and transparent shipping policies. Please review the following information regarding shipping times, methods, costs, and other relevant details.
Delivery Processing Time:
- All orders are processed within 1 day after payment confirmation.
- Orders placed on weekends or holidays will be processed on the next business day.
Shipping Time frames:
- We offer standard shipping with an estimated delivery time of 08-12 business days.
- Please note that shipping timeframes are estimates and may vary based on your location and external factors such as weather conditions or carrier delays.
Shipping Cost:
- Shipping costs are calculated based on the selected shipping method, delivery destination, and the weight/size of the items in your order.
- You can view the shipping costs during the checkout process before making payment.
Order Tracking:
- Once your order has been shipped, you will receive a shipping confirmation email with a tracking number.
- You can track your order using the provided tracking number on our website or the carrier's website.
Delivery Issues:
- If you encounter any issues with your delivery, such as delays or damaged items, please contact our customer support team immediately. We will work with you to resolve the issue promptly.
- If an order is not delivered due to an incorrect shipping address being provided, we regret to inform you that we are unable to issue a refund.
Return Shipping:
- In case of returns or exchanges, the customer is responsible for return shipping costs unless the return is due to our error or a defective product.
- Please refer to our Return Policy for detailed information on returns and exchanges.
Holiday Shipping:
- During peak holiday seasons, shipping times may be longer than usual due to high order volumes and carrier delays. We recommend placing your orders in advance to ensure timely
Alfonso Kapp –
These are great! Before even opening them out of the wrapper, you can feel that they’re cool to the touch. Highly, highly recommend!
Jaqueline Philipps –
Really fresh, my beloved dog! ! And I also have a very good value for money, I recommend it.
Alisa Watson –
My dog liked it, it keeps it cool, the fabric doesn’t burn no matter how much you fry with your hand.
Shanda Gatling –
Good quality material. When touched, one side feels cooler.
Bonnie Montes –
she loves her cooling mat
Lakisha Mullenix –
It’s great for pet, I recommend it.
Iside Casaletto –
It is beautiful and the size is exactly the same as the description,
Moriya Masanobu –
Very cool, my cat loves it
Patty Balser –
Too great and really cool. I highly recommend it for dogs and cats.
Daanyal Shepard –
Arrived quickly
Klemens Totleben –
I bought cooling pads for my dogs because they needed them, and I think I got a good deal for a low price.
The temperature is cool, the cooling is excellent, and most importantly, it’s affordable. It’s great to be able to use it at a reasonable price.
I plan to purchase a larger size next time.
Néo Lortie –
Awesome, works great for my pet.
Starr Lheureux –
the size corresponds, the touch is cold
Devon Huntoon –
Country: USEqual to image. Thank you I arrived fast
Adella Tarry –
The fabric is cool and according to description, I really loved it.
Winston Hyde –
Beautiful color