This Privacy Policy outlines how Mullamall.com (we) collects, utilizes, and shares your personal information when you interact with our services, visit our website at www.mullamall.com, or engage in communication with us (collectively, the “Services”). This Privacy Policy applies to users of the Services, including customers, website visitors, and individuals whose information we collect as detailed in this policy. By using or accessing any of our Services, you agree to the collection, use, and disclosure of your information as described herein. If you do not agree with this Privacy Policy, please refrain from using or accessing our Services.
Changes to This Privacy Policy
We may periodically update this Privacy Policy to reflect changes in our practices or for operational, legal, or regulatory reasons. Any revisions will be posted on our website, and the “Last updated” date will be modified as required by applicable law.
How We Collect and Use Your Personal Information
To provide our Services, we collect and have collected personal information about you from various sources over the past 12 months. The information we collect and use is contingent on how you interact with us.
In addition to the specific uses outlined below, we may employ information collected about you to communicate with you, deliver our Services, comply with legal requirements, enforce our terms of service, and safeguard the Services, our rights, and the rights of our users.
What Personal Information We Collect
The personal information we collect varies depending on your interaction with our Services. When we mention “personal information,” we are referring to data that identifies, relates to, describes, or can be linked to you. The following sections outline the categories and specific types of personal information we gather:
Information We Collect Directly from You
Information you submit directly through our Services may include:
- Basic contact details, such as your name, address, phone number, and email.
- Order information, including your name, billing address, shipping address, payment confirmation, email address, and phone number.
- Account information, including your username, password, and security questions.
- Shopping information, including the items you view, add to your cart, or place on your wishlist.
- Customer support information, such as the details you include in communications with us, e.g., when sending a message through the Services.
Certain features of the Services may require you to provide us with specific information. While you may choose not to provide this information, doing so may limit your access to and use of these features.
Information We Collect through Cookies
We automatically collect certain information about your interaction with the Services, referred to as “Usage Data.” This collection is enabled through cookies, pixels, and similar technologies. Usage Data may include information about how you access and use our website and your account, device information, browser information, network connection details, IP address, and other interaction-related data.
Information We Obtain from Third Parties
We may acquire information about you from third parties, including vendors and service providers who gather data on our behalf. These parties may include:
- Companies that support our Site and Services, such as WooCommerce.
- Our payment processors, who collect payment information (e.g., bank account, credit or debit card information, billing address) to process your payments and fulfill your orders as part of our contractual obligations to you.
- When you visit our Site, open or interact with our emails, or engage with our Services or advertisements, we or third parties we collaborate with may automatically collect specific information through online tracking technologies like pixels, web beacons, software developer kits, third-party libraries, and cookies.
Any information obtained from third parties will be treated in accordance with this Privacy Policy. We are not responsible for the accuracy of information provided by third parties and are not liable for third-party policies or practices. Please see the “Third Party Websites and Links” section below for further details.
How We Use Your Personal Information
We use your personal information for various purposes, including:
- Providing Products and Services: We employ your personal information to deliver the Services, process your payments, fulfill your orders, send notifications related to your account and transactions, manage your account, arrange shipping, facilitate returns and exchanges, and enable you to post reviews. This is essential to fulfill our contractual obligations to you.
- Marketing and Advertising: We may use your personal information for marketing and promotional activities, such as sending marketing communications by email, text message, postal mail, and displaying advertisements for our products and services. This helps us tailor the Services and advertising to your preferences.
- Security and Fraud Prevention: Your personal information is used to detect and investigate possible fraudulent, illegal, or malicious activity. We recommend keeping your account credentials secure and not sharing them with others. In case you believe your account has been compromised, please contact us immediately.
- Communication: We use your personal information to provide customer support and enhance our Services, enabling us to be responsive, offer effective services, and maintain our relationship with you.
How We Disclose Personal Information
Under specific circumstances, we may disclose your personal information to third parties for legitimate purposes, as outlined in this Privacy Policy. These circumstances may include:
- Sharing with vendors or third parties that provide services on our behalf, such as IT management, payment processing, data analytics, customer support, cloud storage, and fulfillment partners.
- Collaboration with business and marketing partners, including WooCommerce, to offer services and advertising.
- Disclosure to third parties as directed by you, your requests, or your use of social media widgets or login integrations, with your consent.
- Sharing with our affiliates or within our corporate group as part of our efforts to maintain a successful business.
- In the event of a business transaction, such as a merger or bankruptcy, to comply with legal obligations (e.g., responding to subpoenas and search warrants), enforce our terms of service, and protect the Services and the rights of our users and others.
In the past 12 months, we have shared the following categories of personal information and sensitive personal information (denoted by *) about users for the purposes detailed in “How We Collect and Use Your Personal Information” and “How We Disclose Personal Information”:
Category:
- Identifiers, such as basic contact details and certain order and account information.
- Commercial information, including order information, shopping information, and customer support information.
- Internet or other similar network activity, such as Usage Data.
Categories of Recipients:
- Vendors and third parties that provide services on our behalf, such as Internet service providers, payment processors, fulfillment partners, customer support partners, and data analytics providers.
- Business and marketing partners.
- Affiliates.
- We do not use or disclose sensitive personal information for the purpose of inferring characteristics about you.
- User-Generated Content
- Our Services may allow you to post product reviews and other user-generated content. Content submitted to public areas of our Services will be publicly accessible.
- We do not control who can access the information you choose to share publicly, and we cannot guarantee the privacy or security of such information. We are not responsible for the accuracy, use, or misuse of information you disclose or receive from third parties.
- Third Party Websites and Links
- Our website may contain links to third-party websites or online platforms. If you follow links to sites not affiliated with us, please review